FAQs

How can I contact you?
You can either contact us through our contact page or you can send us an email inkswimwear@gmail.com.
We will try and get back to you within 24 hours.
Our business days are Monday to Friday 10am - 4pm 

I need help with sizing?
For sizing please refer to our size chart if you are still unsure what size to order or have any other questions please dont hesitate to contact us

Do I need an account to place an order?
No you can checkout as a guest or you can create an account

How long will it take to receive my order?
For standard shipping to Australian capital cities (CBD metro locations) | allow up to 7 business days for delivery. 
Major Regional towns | allow up to 10 to 12 business days.
Remote locations | allow up to 14 to 16 business days.
For International orders please allow 2 weeks for delivery however it could be up to 21 business days
For further information of shipping please click here

How much does shipping cost?
We offer Free delivery within Australia for orders over $50.00
All orders are sent Via Australia Post
Orders under $50 will incur a $9.50 Shipping Fee
Express Post will be offered at checkout for a shipping at $13.00

For Internationals orders we offer free delivery for orders over $100
International orders under $100 will incur a $22 shipping charge

Can I track my parcel once shipped?
Yes you can, all Regular and Express Post items come with a tracking number
You will receive an email from Australia post with updates, please allow up to 24 hours to receive your tracking number, if no email is received within this period, please get into contact with us via email or our contact page.

Do you offer returns & exchanges?
At this stage we do not offer exchanges as we carry limited sizes in each range.
We will gladly refund your item within 10 days from you receiving it.
Please see our returns Policy for further details.

How do I return my item?
Please email inkswimwear@gmail.com

What if I received the wrong item or it is faulty?
Please get into contact with us via email or our contact page with your order number.

Do you ship internationally?
Yes we do, For international shipping please have a look at our shipping page. 

How do I enter a discount code?
The discount code is entered at the very end of checkout

What payment methods does Ink Swimwear accept?
We accept Visa, MasterCard our integrated checkout, Pay pal and Afterpay 
For more information about Afterpay please click here

Do you Wholesale?
Yes we do, to find out more information or to apply please click here

More Questions?
If you have any other questions please dont hesitate to contact us

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